Malaysia

Self-Exclusion

Self-exclusion lets you close your 1xBet account for a set period if you need a real break from gambling. This page covers how it works in detail. For a broader look at safer-gambling tools and a quick self-test, see our Responsible Gaming page.

Self-exclusion vs. simple limits

Self-exclusion is different from setting a deposit or stake limit. Limits slow you down but let you keep playing within them; self-exclusion closes the account completely for the period you choose, with no way to keep betting on it in the meantime.

How to activate it

  1. Go to your account settings and find the responsible-gambling or self-exclusion option.
  2. Choose a period - options typically range from one month up to several years.
  3. Confirm the request. Some requests need to be verified before the account is actually blocked, so closure may not be instant.
  4. Once confirmed, the account is locked for the entire period you chose.

What happens during self-exclusion

  • You cannot log in, place bets, or use any part of the account until the period ends.
  • Any funds already in the account remain there and can normally still be withdrawn on request.
  • Marketing emails and promotional contact linked to the account should stop.
  • You should not try to open a new account in the meantime - doing so goes against the point of self-exclusion, and 1xBet is not responsible if you gamble elsewhere under different details.

Ending a self-exclusion

Self-exclusion is meant to run for the full period you selected. Ending it early is only granted in exceptional cases, and the final decision always rests with 1xBet - it is not something you can simply switch off from your side once it is active.

Need support?

If gambling has become a problem, self-exclusion is one tool among several - see the self-test and tips on our Responsible Gaming page, or reach out to our support team to talk through your options.